Return and Refund Policy

At Bysellstore.com, we strive to ensure that you are satisfied with your purchase. However, if you are not completely happy with your order, we offer a straightforward return and refund policy to make the process as simple as possible.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be in its original condition, unused, and in the same packaging it was delivered in.
• Return requests must be made within 30 days from the date of delivery.
• Items that are customized or made to order are not eligible for return unless they are faulty or damaged.

How to Return an Item

If you wish to return an item, please follow these steps:

• Contact our customer support team at support@Bysellstore.com with your order number and the reason for the return.
• Once your return request is processed, we will provide you with return instructions and a prepaid shipping label if applicable.
• Pack the item securely in its original packaging and send it back to us as instructed.

Refund Process

Once we receive and inspect your returned item, we will notify you via email. If your return is approved, we will process a refund to your original method of payment within 5-7 business days. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards
• Items marked as non-returnable or final sale

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us immediately. We will offer you a replacement or full refund, depending on your preference and the availability of the item.

Exchanges

If you would like to exchange an item for a different size, colour, or product, please follow the return process outlined above and place a new order for the item you would like to receive. We do not process direct exchanges but will ensure your return is handled swiftly for a refund.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is faulty or damaged. In the case of a defective item, we will cover the return shipping fees.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please do not hesitate to reach out to our customer support team:

• Email: support@Bysellstore.com
• Phone: +44 7956452003
• Address: 243 Chesterton Road, Cambridge, CB4 1AS, United Kingdom

We appreciate your understanding and are here to ensure you have the best shopping experience with us!